BCAF ANNUAL TOP HAT AWARDS

Basic Criteria for Selection:

Manager:

• Displays a strong leadership role
• Versatility – the ability and willingness to handle all tasks
• Committed to the growth of business and control of expenses
• Focused on the development & training of all center staff

Mechanic:

• Machine Operations – training and experience
• Leadership – ability and willingness to train subordinates
• Focused on safety and budget issues
• Ability to handle all facility maintenance

Key Desk Staff:

• Outstanding customer service and interaction
• Takes initiative and is self-motivated
• Responds well to customer requests and complaints
• Displays leadership potential

Other Service Staff:

• Outstanding customer service and interaction
• Responds well to customer requests and complaints
• Displays a positive “team” attitude
• Willingness to do work outside assigned department

Advanced Criteria:

1. Exhibits performance above and beyond his/her job description (site examples)
2. Examples of how he/she affects your centers operations in a positive manner

If you have any questions or need any additional information, please let me know. Please take the time to recognize the efforts of your key staff members. You may nominate as many employees as you would like for each category.

Thank you again for your time.

Chad Newman - FL State Executive Director